Review of research on mobile use by micro and small enterprises (MSEs)

A most pleasant surprise find, given that one of our key interests is mobiles and MSEs (in Latin America):

Donner, Jonathan; Escobari,  Marcela
Publication Date: 1 Apr 2009
Publication Type: Report/White paper
Publisher/Journal: Carnegie Mellon University

This paper offers a systematic review of 14 studies of the use of mobile telephony by micro and small enterprises (MSEs) in the developing world, detailing findings about changes to enterprises’ internal processes and external relationships, and findings about mobile use vs. traditional landline use. Results suggest that there is currently more evidence for the benefits of
mobile use accruing mostly (but not exclusively) to existing MSEs rather than new MSEs, in ways that amplify existing material and informational flows rather than transform them. The review presents a more complete picture of mobile use by MSEs than was previously available to ICTD researchers, and identifies priorities for future research, including comparisons of the impact of mobile use across subsectors of MSEs and assessments of use of advanced services such as mobile banking and mobile commerce.

More info

Paper URL

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One response to “Review of research on mobile use by micro and small enterprises (MSEs)

  1. Out of the 14 studies reviewed, most (10) were conducted in Africa, a few (3) in South Asia, i.e. India, and only one outside these two regions, namely in Jamaica. There are no studies from Latin America or other regions in the global South.

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